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The team at Apt2B has heard it all from customers that have shopped with other brands: excessive shipping delays, furniture gone missing, and even companies going out of business, leaving their customers in limbo.
Furniture shopping nightmares, or, as some disappointed customers like to say, “doozies,” have increased exponentially in recent months as popular furniture brands continue to struggle with supply chain issues, near bankruptcy, and brand acquisitions. As a result, customers are left with extremely long delays, and in some cases, little communication about how their orders have been impacted.
So, what are other brands in the industry to do other than watch from the sidelines?
“We’ve been in this business more than a decade, and we’ve heard all the stories,” said Brittany LeNoir, Director of Brand & E-commerce. “No one likes being left hugely dissatisfied–or worse, empty handed—after spending a considerable amount of money.”
Because Apt2B was devastated to hear about the challenges other brands–and their customers–have faced, it launched its aptly named Sofa Safe Haven Campaign. The program gives customers who have been burned an opportunity to purchase the furniture they intended to in the first place–with a special additional discount.
To redeem Apt2B’s Sofa Safe Haven offer, get in touch with the brand’s customer service team (or, fill out this form). They’ll ask you to provide proof of your original purchase, and will ensure that you get the best available price from Apt2B, with an additional 5% off, of course.
Apt2B offers free shipping on every order, industry leading production times of as little as two weeks, and free fabric swatches so that you can be sure you know what you’re getting before placing an order. For those who have already waited too long for a piece of furniture that never arrived, the brand offers a line of high-quality Ready to Ship seating that will ship out in just three to five business days.
Why hasn’t Apt2B encountered the same issues as other brands?
Unlike other brands, Apt2B designs made-to-order upholstery pieces constructed in the brand’s hometown of Los Angeles. This eliminates both the logistical delays and wait times associated with international transit.
“Making our custom upholstery here in Los Angeles gives us a lot of control over what and how we offer our quality furnishings to our customers…while we do have to transport furnishings around the country, there isn’t the same added wait time of moving across the ocean in a shipping container,” says LeNoir. This has allowed Apt2B to produce pieces for their customers in as few as two to three weeks, extremely quickly when compared to competitors in the industry.
“Making our custom upholstery here in Los Angeles gives us a lot of control over what and how we offer our quality furnishings to our customers.”
For those concerned about longevity, Apt2B offers a lifetime warranty on the frame and craftsmanship of all of their made to order products–meaning that you likely won’t have to experience the hassle of delivery for a very, very long time after purchase.
The brand is known to offer custom upholstery sofas, sectionals and sleepers available in over 50 (and in some cases over 80) fabric offerings that allows customers to tailor their new piece to their personal style and design needs.
Additionally, the brand is widely recognized for its line of apartment-sized furniture–including storage beds, dining sets, home office setups, and decor that allows customers to design their dream space… with a smaller footprint. Many also recognize the brand for its customizable sleeper sofas that are actually comfortable–and available with either a deluxe innerspring or luxurious memory foam mattress.
Plus, as LeNoir says, “we have the best customer service team in the biz,” a well-known fact that has garnered the brand awards.
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Sasha Weilbaker is a freelance writer with bylines in Thrillist, Business Insider, and The Vegetarian Times. She's particularly interested in the intersection of sustainability and materials. In the wild, she can be found cycling around New England, scouting coffee shops, or obsessing over new podcasts.
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